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What is your policy for returns and exchange?If for any reason you are not entirely satisfied with your purchase I will be happy to offer an exchange within 14 days of purchase. If you do wish to return an item, please contact me for further details. Purchases exempt from both the refund and exchange policies are commissioned pieces (bespoke) and customised pieces. Please contact me before you send anything in return. I am unable to accept responsibility for the non-arrival of returned goods and therefore recommend the items be sent by insured delivery. Please note that the cost of shipping is not refundable.
How do I maintain my jewellery?Avoid contact with chemicals, perfumes, shampoos, sea or chlorine water. When you are not wearing your jewellery, please keep it in a jewellery box.
How can I track my order?When your order is shipped, you will receive an email confirmation with a tracking number. You can use this number to track the progress of your order on our website or with the carrier service. If you have any questions or need assistance, please contact our customer service team at email@example.com.
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